Refund Policy

Refund Policy

Last Updated: 2025-12-25

1. Refreshing Credits

We offer a simple and transparent refund policy for our credit-based services.

1.1 Unused Credits

If you have purchased credits and have not used any of them, you are eligible for a full refund within 14 days of the purchase date.

1.2 Partially Used Credits

Once you have started using your credits (e.g., generated images or videos), we generally do not offer refunds. However, if you experienced technical issues that prevented the service from functioning as described, please contact our support team.

2. Subscriptions

For recurring subscriptions:

  • You may cancel your subscription at any time.
  • Your access will continue until the end of the current billing cycle.
  • We do not offer refunds for partial months or unused time, except where required by law.

3. How to Request a Refund

To request a refund, please contact us at support@z-imageflash.com with:

  1. Your account email address.
  2. The transaction ID or receipt.
  3. The reason for your refund request.

We will review your request and process approved refunds within 5-10 business days.